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08-29-2020 12:29 PM
Signed up for instant ink last night. All seemed well; got the signup email and everything. Today the account keeps saying it needs a shipping address (which was provided last night):
Thank you for adding a payment method to your account. We still need your shipping address to verify the added payment method and to know where to send your next shipment of cartridges when you run low.
08-30-2020 03:56 AM - edited 08-30-2020 03:56 AM
@airb330, @hazdazzler009 Welcome to the HP Support Community!
Restart the wireless router, the printer, and the PC
There could be issues with the Instant Ink servers, kindly try again after couple of hours.
For more info on how to update the shipping address, refer to this document.
Hope this helps! Keep me posted.
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I am an HP Employee
08-30-2020 09:18 AM - edited 08-30-2020 10:09 AM
Thank you but, the error remains.
Also, as stated before, I DID enter my shipping address two days ago. The HP server clearly deleted it and now I cannot update it. Someone at HP tomorrow during business house needs to actually take a look at the account. I can't even click on anything because it just prompts for a shipping address over and over again. Here's what my account looks like:
Also, another caveat here is now my printer is saying "thank you for installing HP Instant Ink cartridges." I am still using my starter cartridge, because clearly HP cannot even ship me a cartridge due to their server issues. So, why did the free trial start and why does my printer think I've installed the Instant Ink ones when I have not.
This whole process has not went smoothly at all. Issue after issue...
08-31-2020 01:44 PM
@airb330 Could you respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee