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‎08-30-2020 10:23 PM

HP Recommended
Product: Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

Hello after I installed my first set of instant ink cartridges it automatically shipped a new set of instant ink cartridges while my printer had full ink levels could it possibly be when had a non instant ink cartridges installed that cartridges was low that it of trigger the low ink shipment because I don't want mutiable cartridges sent to me that won't needing for a while just wondering 

3 REPLIES 3

‎08-31-2020 11:06 AM

HP Recommended

Hi @computergk

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎08-31-2020 03:56 PM

HP Recommended

sent reply checking in to see if got my private message because not hearld back yet I am temportaly using my tablet while I wait for my replace hard drive to come in on my laptop after it failed over the weekend 

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‎09-01-2020 08:09 AM - edited ‎09-01-2020 08:10 AM

HP Recommended

I have replied to your private message.

 

 

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