cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
computergk
Level 1
3 1 0 0
Message 1 of 4
145
Flag Post

Shipment sent when not needed

HP Recommended
Officejet 5255
Microsoft Windows 10 (64-bit)

Hello after I installed my first set of instant ink cartridges it automatically shipped a new set of instant ink cartridges while my printer had full ink levels could it possibly be when had a non instant ink cartridges installed that cartridges was low that it of trigger the low ink shipment because I don't want mutiable cartridges sent to me that won't needing for a while just wondering 

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,391 1,602 1,914
Message 2 of 4
Flag Post
HP Recommended

Hi @computergk

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
computergk
Author
Level 1
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

sent reply checking in to see if got my private message because not hearld back yet I am temportaly using my tablet while I wait for my replace hard drive to come in on my laptop after it failed over the weekend 

Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,391 1,602 1,914
Message 4 of 4
Flag Post
HP Recommended

I have replied to your private message.

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation