Signed up for instant ink.

[Primer5031]

My aftermarket cyan ink cartridge is empty.  Idk why. Signed up for instant ink and it says it isn’t shipping the hp cyan cartridge because there is a problem with my current cyan.  I can’t use my printer and how do I get the hp cyan cartridge?

[Dragon-Fur]

@Primer5031 

Welcome to the HP Community --

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@Primer5031 wrote:

My aftermarket cyan ink cartridge is empty.  

Idk why.

Signed up for instant ink and it says it isn’t shipping the hp cyan cartridge because there is a problem with my current cyan.

I can’t use my printer and how do I get the hp cyan cartridge?

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Once you subscribe any installed cartridges in the printer become part of the Instant Ink plan.

OK -- Regardless of what happened to the cyan cartridge, the people you need to talk to now are the good folks at Instant Ink Support.

The problem -- if there is one -- shipments are not instantaneous:

The sooner you can talk to Instant Ink Support, the sooner the issue can be resolved.

--------------------------------------------

--  "Where is my Ink?"  --

-- How it is supposed to work --

Category Where is my ink or toner?

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