Smart app not letting me login

[rmoscola]

The app updated and now will not allow me to login. a screen pops up and says a browser will open where i need to login but no such browser ever opens and then it freezes and i have to force quit

[Kumar0307]

@rmoscola, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to log in to the HP Smart app. 

To assist you better, did you download this app from the App Store?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. 

Kindly check for any updates for this app in App Store.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Meanwhile, use the AirPrint option to print

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[rmoscola]

App is on my mac desktop. 

was downloaded from the HP site. 

app is up to date. 

Firmware is up to date. 

it's telling me to sign in. When i hit the sign in button i just get an hour glass and this message.  Nothing ever opens up in my browser

 

[Kumar0307]

@rmoscola

Kindly remove the app and download it from the App Store and check if that helps.

Also, did you install the printer using the AirPrint driver and check if you are able to print?

Keep me posted.

[rmoscola]

Looks like the problem is with google chrome. I switched my default browser to Safari and it worked fine. Thank you for your help. 

[Kumar0307]

@rmoscola

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!