Still no welcome pack .

[Kenn999]

I signed up on the 02/April/2021 it's now the 19/April/2021.  Message to say welcome pack was shipped on the day i signed up. Allow 8 to 10 working days. 

No welcome pack and no tracking info yet and I have used up both origional cartridges within 5 days. 

I am now using my own origional cartridges.

So what is the real delivery time on instant ink?. 

The message telling me that none instant ink cartridges are installed is pointless unless you expect me not to print till your instant ink arrives.

A tick box should be in the app. 

It should ask are you using none instant ink because we failed to deliver ontime?.

I am glad im on a free trial as so far not so good.

[TEJ1602]

@Kenn999, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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[Kenn999]

TEJ1602 thank you for your reply.

There is no real point in me responding to your private message for the reasons I will set out below.

Having waited 17 days, I ended up using the virtual assistant to manually reorder Cartridge's.

Today the 20 of April I receive a notification that my First set of cartridge's have been shipped and I have a tracking order.

This would suggest the message I received on the 2nd of April  saying my welcome pack was shipped was to be polite untrue.

The 4 months free trial I have received is in fact also untrue, because if you are unable to use the item through no fault of your own throughout the trial period then how can you trial it?. 

I have spent £39 on cartridge's and it would appear I still have an 8 to 10 day wait to receive the instant ink cartridge's that would allow me to continue with the free trial.

Lets say its 8 days plus the 17 days already wasted. That is a total of 25 days in a month that only has 30.

So like I said in my first post, this is not a good start. You still have 3 months and 5 days to convince me it was all worth it in the end and I certainly hope that turns out to be the case.

[TEJ1602 · Accepted solution]

@Kenn999

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!