Stolen laptop

[Melu7]

They stole my laptop this morning can you help me find it

[Dragon-Fur]

@Melu7 

Welcome to the HP Community.

I am sorry this happened to you.

The short answer

HP does not track devices and cannot help with the recovery of stolen property.

If you live where it will do any good, report the theft to the local authorities - this might be the local police or other agency that can perhaps help with property theft.

"After the fact" is too late to purchase and install the software that supports tracking, locking, or wiping the contents of your computer.

The longer answer

"If you prepared ahead of time"...

If you switched on Windows Find my Device

Microsoft Support – Find and lock a Windows Device

If you purchased and installed PC tracking / locking software,

Contact the company that provided the software.

For Example,

Optional Coverage – Track and Lock

• Absolute Theft Protection Plans

Absolute Protection provides several services, including Delete, Locate, Recover

• Absolute Theft Protection Plans

Search for "Absolute" or  "Absolute Home & Office"

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As you know, the list of what you can do "after the fact" is limited to what you can control.

Examples

• Check your purchase information for important information about the device.  For example, serial numbers, Mac Address, product number, and other identifying features might be found in purchase confirmation or product shipping emails, on the original shipping box label, or -- if you made a copy of it, in a document you mailed to yourself or saved in an offline backup / storage account.

With that information in hand,

• Contact the local authorities.
• Contact your homeowners or renters insurance agent - ask for advice, perhaps submit a claim.
• Change your passwords for all accounts that were on the device (in case the thief gains access).
• IF you find your computer listed "for sale" online -- do NOT, under any circumstances, contact the seller -- contact the police.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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