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05-10-2020 09:54 AM
Due to a gap between moving out of old house and moving into the new house I went on my HP account to cancel my subscription, as my printer would be in storage and therefore, would not be used. HP suggested that I could suspend the account rather than cancel and then restart my account later.
I did this. No problem.
HP said that the account and billing would recommence after three months. The three months are nearly up, but I may need a longer period before my printer is back in use.
Is it possible to extend the suspension period, or would I need to cancel my account and start again with a new account at some time in the future?
My printer is packed away in storage.
Thanks for any comments.
Solved! Go to Solution.
05-11-2020 10:08 AM
@LP5996 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
05-18-2020 03:59 PM
I have replied to your private mail.
What you have asked for is impossible !
I have explained that the printer is locked away in storage, and I can't see how the printer product number and other numbers are relevant to keeping my account temporarily suspended for a while longer.