Takes me in a loop when trying to pay my bill

[Sam2511]

When trying to pay my bill, it takes me in a loop from sign in to my notifications, I need to change my payment method and cannot due to this looping.

[Sneha_01 · Accepted solution]

Hi @Sam2511,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering a loop when trying to pay your bill and change your payment method, it usually indicates a problem with the website or app's functionality. Here’s a step-by-step guide to resolve this issue:

**1. Clear Browser Cache and Cookies

Clear Cache and Cookies:

• Google Chrome:
  • Click on the three vertical dots in the top-right corner and select More tools > Clear browsing data.
  • Choose Cookies and other site data and Cached images and files.
  • Click Clear data.
• Firefox:
  • Click the three horizontal lines in the top-right corner and select Options > Privacy & Security.
  • Under Cookies and Site Data, click Clear Data.
• Safari:
  • Go to Safari > Preferences > Privacy > Manage Website Data.
  • Click Remove All.

Restart Browser:

• Close your browser completely and reopen it. Try accessing the payment page again.

**2. Try a Different Browser or Device

Use a Different Browser:

• Switch to another browser (e.g., if you're using Chrome, try Firefox or Safari).

Use a Different Device:

• If possible, try accessing the payment page from a different device (e.g., another computer, smartphone, or tablet).

**3. Check for Browser Extensions

Disable Extensions:

• Sometimes, browser extensions (e.g., ad blockers) can interfere with website functionality.
• Temporarily disable any extensions and try accessing the payment page again.

Use Incognito/Private Mode:

• Open your browser in incognito or private mode, which disables most extensions and uses a fresh session. Try making the payment again.

**4. Update Your Browser

1. Check for Updates:
   • Ensure that your browser is up to date with the latest version. Outdated browsers can sometimes cause compatibility issues with websites.

**5. Access Account Settings Directly

Log In Directly:

• Log in to your account directly (bypassing any initial loops) and navigate to the payment or billing section from your account dashboard.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support