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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-09-2026 09:10 AM

HP Recommended

What has anyone done when the subscription was cancelled by mistake and you try to sign up again and it says my computer isn’t eligible anymore? I just bought this 2 yrs ago, where do I get my toner from ? 

3 REPLIES 3

‎01-12-2026 01:49 AM

HP Recommended

Hi StoLat1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Instant Ink subscription for toner was canceled by mistake, and you are unable to sign up again because your device is showing as ineligible.

I would need to know a few details regarding your Instant Ink account to help you get this sorted. Since the instant ink account details are confidential, please send me the required information via private message.

 

To locate your account, please provide your Instant Ink


Your registered email address


Your Instant Ink account ID


Serial number of your printer enrolled in Instant Ink


Regards
Jerry_57

HP Support

I'm an HP Employee.


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‎01-13-2026 10:59 AM

HP Recommended

Jerry, 

 

where do I find to DM you?

thanks StoLat

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‎01-14-2026 07:41 AM

HP Recommended

Hi @StoLat1,

I am sorry. To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

I'm an HP Employee.


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And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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