Toner cartridge

[StoLat1]

What has anyone done when the subscription was cancelled by mistake and you try to sign up again and it says my computer isn’t eligible anymore? I just bought this 2 yrs ago, where do I get my toner from ? 

[Jerry_57]

Hi StoLat1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Instant Ink subscription for toner was canceled by mistake, and you are unable to sign up again because your device is showing as ineligible.

I would need to know a few details regarding your Instant Ink account to help you get this sorted. Since the instant ink account details are confidential, please send me the required information via private message.

To locate your account, please provide your Instant Ink

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in Instant Ink


Regards
Jerry_57

HP Support

[StoLat1]

Jerry, 

where do I find to DM you?

thanks StoLat

[Jerry_57]

Hi @StoLat1,

I am sorry. To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support