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‎11-14-2020 08:20 AM

HP Recommended
Product: HP3636 all in one printer
Operating System: Other

Using an iPhone 7 and OS 14.2 I’m trying to update my HP firmware. If I don’t do it today,then my HP instant ink cartridges will stop working. 
ive downloaded the HP APP, and everything is connected OK but when I get to the drivers/software/firmware option and choose it, the firmware option disappears. 
help!

1 REPLY 1

‎11-14-2020 11:00 AM

HP Recommended

Hi @ChicP,

 

I'd like to help!

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

To update printer firmware, refer -HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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