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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Nikki01
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Unable to join the network

HP Recommended
HP DeskJet 3720
iOS

My printer works via my iPhone. Has been fine for 8 months. Now it says “Unable to join the network, DIRECT - F5- HP Deskjet’. This network appears in my wifi drop box and when I put in password 12345678, this is the error msg I get. Can anyone suggest how I can get reconnected to this network?

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Kumar0307
HP Support Agent
HP Support Agent
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@Nikki01, Welcome to the HP Support Community!

 

It seems like you are using the wifi-direct option to connect the printer and the iOS device. This is used when you do not have access to a wireless router.

Note: There will be no internet access on the iOS device while using the wifi-direct.

 

For more info on connecting the devices using wifi-direct, kindly refer to - Printing with Wi-Fi Direct

 

If the issue persists, restore network settings to default settings

● Press the Wireless button and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

Now try to re-setup the printer.

 

Check for any software updates on the iOS device

Go to Settings > General > Update the software.

 

If you have a wireless router, connect both the devices to the wireless router(same network). To know how, refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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