Unable to login - verify HPID has wrong email address

[IanB73]

I'm trying to help my Dad login to Instant Ink.  It was working fine for him - he pays a monthly subscription.

Now suddently when he tries to login it says he needs to verify the account via an email address.  The email address is wrong - its says email@server.com.delete - so the noticeable thing to me there is it says .delete on the end of his email address.  If we try to edit the verify email address to remove the .delete from the email address it says the email address is already in use.

He cannot login now, and check his Ink balance.

He is not very technically literate - is there anything I can do to help him?  TIA

Ian

[Raj2111 · Accepted solution]

Hi @IanB73 

Welcome to the HP Support Community!

I understand that you are facing issues with HP instant ink account, I am glad to assist you.

I appreciate your efforts to try and resolve the issue. However, I recommend you get connected with Phone support for further assistance.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,