Unable to update billing information

[AlisonP1]

Hi all

I'm trying to update my card info for automatic billing of instant ink but keep getting the error message attached. I have emailed HP 4 times now but not had a response. Also, someone from tech support has tried to fix it but clearly it hasn't worked. Any ideas? 

 

[Betty0610]

@AlisonP1

Welcome to the HP Support Community.

Which Envy Printer do you have?

Let us know 🙂

Thanks!

[AlisonP1]

Hi, thanks for the reply. It's an Envy 7640

[AlisonP1]

As my printer stopped working I have managed to change my payment method to PayPal which the system allowed me to do, much against my wishes. When attempting to change back to card payment, just to see if that would work, I got the same message. 

This is getting really annoying now as I am unable to get a response from HP about a problem  which seems to be on their servers. 

Am I the only person this js affecting? 

[Betty0610]

Have you tried using any other card details?

[AlisonP1]

I can't get to that screen. When I press save to accept the billing address, I get the error message 

[AlisonP1]

Same here, glad it's not just me! 

It's so annoying isn't it? 

I can't believe how hard it is to get a resolution. 

[Betty0610]

Let's remove and add web services: To remove Web Services 1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel: 1. From the printer control panel display, touch Setup . 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint .

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

@Jayne471

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂