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‎05-20-2024 03:44 AM - last edited on ‎05-22-2024 11:24 AM by Retired

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

This printer (OJ 8620) broke down and was thrown away and replaced with a new one (OJ 8730).
I would like to unregister the OJ 8620 from HP Smart, but when I go to "Manage printer settings" I am redirected to the new printer.
Any idea how to delete the old printer without compromising my "Instant ink" registration that I have for the new printer?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2024 07:22 AM

HP Recommended

This is what I did, I was in touch with a real agent.  

View solution in original post

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4 REPLIES 4

‎05-20-2024 06:25 AM - edited ‎05-20-2024 06:26 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Instant-Ink-account-management/ta-p/8626063

 

If that does not help then contact HP

Click here for world-wide contact info

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎05-23-2024 04:20 AM

HP Recommended

Thank you for your reply, unfortunately it doesn't solve my problem. As you can see in the screenshot below, Instant Ink still shows OJ 8620 even though this printer has been discarded. I called HP and they told me that there was no way to remove this printer from Instant Ink

 

Poirot_0-1716459171722.png

 

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‎05-23-2024 06:56 AM

HP Recommended

Make sure you contacted the actual instant ink support team is all I can think of.  Get a real agent, not a virtual one.

 

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

 

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎05-23-2024 07:22 AM

HP Recommended

This is what I did, I was in touch with a real agent.  

Was this reply helpful? Yes No
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