• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎10-06-2022 11:47 AM

HP Recommended

My printer won't work and I have the message to update my payment method. However on instantink.com I do not have that option - Account purely has my email and phone number and address, no billing information. Where can I change my payment method.

Category:
3 people had the same question
2 REPLIES 2

‎10-07-2022 02:53 AM

HP Recommended

Hi @ELLAZ,

 

Welcome to the HP Support Community. 

 

I understand that you want to update the payment. I'd like to help!

 

  1. Sign into your HP Instant Ink account.
  2. Open Account or My Account from the left menu.
  3. Click Billing or Billing Information., and then click Change Payment Method. Make sure postal codes are in the correct format.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎10-19-2022 09:24 AM

HP Recommended

Hi @ELLAZ,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.  

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.