Update payment method

[ELLAZ]

My printer won't work and I have the message to update my payment method. However on instantink.com I do not have that option - Account purely has my email and phone number and address, no billing information. Where can I change my payment method.

[Nal_NR]

Hi @ELLAZ,

Welcome to the HP Support Community. 

I understand that you want to update the payment. I'd like to help!

1. Sign into your HP Instant Ink account.
2. Open Account or My Account from the left menu.
3. Click Billing or Billing Information., and then click Change Payment Method. Make sure postal codes are in the correct format.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @ELLAZ,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.