Web Services could not be set up

[Gdc231]

No matter how many times I re-register my printer, connect and disconnect it, turn it off and on again, restore factory defaults or network settings. Nothing works. 
All I get is ‘Web Services could not be set up’ and occasionally I get the constant ‘connect printer’ page come up when I’m in the middle of doing something on it. I have recently moved but the last time I moved with it, it was fine. I don’t know if its due to being on a shared wifi (I’m at University but private halls). It’s annoying, I need my printer! Please help! 

[Dragon-Fur]

@Gdc231 

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@Gdc231 wrote:

No matter how many times I re-register my printer, connect and disconnect it, turn it off and on again, restore factory defaults or network settings. Nothing works. 
All I get is ‘Web Services could not be set up’ and occasionally I get the constant ‘connect printer’ page come up when I’m in the middle of doing something on it. I have recently moved but the last time I moved with it, it was fine. I don’t know if its due to being on a shared wifi (I’m at University but private halls). It’s annoying, I need my printer! Please help! 

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I would guess that the types of connection you must use is exactly the problem.

Web Services requires a stable connection from the printer directly to the Internet.

Too, if the printer Wi-Fi connection is changing (for example the IP) due to the type of Wi-Fi setup used by the network, this can interrupt that connection between the printer and the computer.

References

User Guide

Chapter 5 Web Services - starting on Page 26

Chapter 7 Connect Your Printer - starting on Page 35

Wi-Fi Direct - Wireless without a router - can be used to connect the printer to the computer.

Wi-Fi Direct cannot be used to connect Web Services.

Related help and documents here:

How to

Select Topic:  Wireless, Networking & Internet

Select SubTopic:  Wireless Connections & Networking

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP ENVY 4527 All-in-One Printer

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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[Gdc231]

Thank you for your reply! 
yes it was my internet and what I had to do was add my printer’s MAC address to the list of devices on my internet in my account. 

I then had an issues with my instant ink not connecting but this was due to an error message on my account/needing to change card details. 
It now works fine! 
thank you for your advice 

[Dragon-Fur]

@Gdc231 

You are welcome.

I have found that mentioning the MAC address to someone who has never used it tends to confuse rather than help.  That you are using this method speaks to why you recognised the reasoning, know how to check the setup, and then resolve the issue.  Smiling.  Good job.

Glad it helped and that everything is "back to normal".

Happy Printing.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.