What gives HP the "Right" to Charge me for Ink and Paper which I use under HP's 'Instant Ink Free"?

[ichido-yo]

What gives HP the "Right" to Charge me for Ink and Paper which I use under HP's 'Instant Ink Free"? I think this may be a case of "Fraud or False Advertising"?

I have asked for help with this last month, but I do Not Receive an Honest, Truthful answer that does not contain "Double/Talk"!

[Raj_05]

Hi @ichido-yo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Your concerns about the HP Instant Ink program are valid and worth addressing clearly. Let me break this down.

What is HP Instant Ink?

HP Instant Ink is a subscription service that provides ink or toner to customers based on the number of pages printed, not the amount of ink used. Subscribers pay a monthly fee for a specific page allowance. This service includes:

• Ink cartridges delivered to your door.
• Monitoring of ink usage by your printer, which communicates with HP's servers.

What does "Instant Ink Free" mean?

The term "Instant Ink Free" may refer to promotional offers, such as a free trial period or a plan with no monthly fee, typically tied to a very limited number of pages (e.g., 10 pages per month). If you exceed the allowance, additional charges may apply for extra pages, even under a "free" plan.

Concerns About Being Charged

The issues you raise could stem from misunderstandings about how the service operates:

• Ink Usage Charges: HP charges based on the number of pages printed, regardless of how much ink is used. Even test pages or accidental prints count.
• Paper Costs: HP Instant Ink covers only ink or toner, not paper. Any paper you use must be provided by you, not HP.
• Subscription Tiers and Extra Pages: Exceeding the free or paid plan's page allowance results in overage charges, even if you are on a "free" plan.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support