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‎10-24-2023 08:15 PM - last edited on ‎10-25-2023 09:18 AM by Moderator

HP Recommended

Why don't I have the rollover pages I'm supposed to have?

 

I have barely used my printer (OfficeJet) for the past year and a half (the paper jams, freezing/getting caught on the loading screen, and wasting even more pages because of its glitching was getting too frustrating, so I haven't even wanted to bother), but I finally went to use it, figuring I could at least make use of the rollover pages, but in the middle of a project I suddenly get an alert that I only have 7 rollover pages - I went and looked and apparently I only get 30 rollover, but I'm supposed to get 300 rollover! That's why I upgraded in the first place.

 

Thing is that I went and looked through all the documents and plan change documents and there was no notice/policy changes.

Cgilbert42_4-1698199900852.png

 

 

The account page says I have 30 pages:

Cgilbert42_3-1698199754439.png

 

But then even the info button next to it say's I'm supposed to have 300 rollover pages:

 

Cgilbert42_2-1698199641265.png

 

 

 

 

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