What is the process for filing a complaint?

[Ohmar2]

I've only owed my printer a month. Spent the last 2 days with tech support troubleshooting, to be told it was no longer working because I don't own an hpinstantink account, even though I do and it was some how "cancelled" over the last few days. Even though the issue at hand has absolutely nothing to do with the ink, the printer has just stopped connecting to my internet. I was on the phone over an hour, and then transferred to the hpinstantink team, and the connection was pretty bad so she stated she would call me back. We hung up at 8:03 pm and the dept closes at 8 so of course she never called me, and knew I could not call her back. This is absolutely ridiculous customer service and trouble shooting from such a "reputable" company. I will be reaching back out at normal business hours, but I'm really disappointed in the lack of help I've received on a practically brand new printer.

[Hawks_Eye]

Hi @Ohmar2 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.