cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
moseleynchi
Level 1
4 3 0 3
Message 1 of 5
240
Flag Post

What printer models are no longer supported by Instant Ink?

HP Recommended
Microsoft Windows 10 (64-bit)

I currently own a perfectly working HP OfficeJet 8040 printer that is enrolled with Instant Ink.  I received an email stating that my printer model is no longer supported by Instant Ink and my current cartridges will no longer work after Nov. 14, 2020.  But yet you sent me a new cartridge a couple of weeks ago!  I cannot find any information on the list of models that are no longer supported and have yet to receive a response after contact HP support.  Despite what the email states, the OfficeJet 8040 is still listed as a supported model on the Instant Ink website AND is still being sold as a qualified model!  I see a lot of questions/ discussions on different forums about the lack of transparency from HP on this matter.  I think your customers deserve some answers.  At this rate, I am looking for another brand.  I can't stand by a company that disregard the concerns of their customers and the environment.   #HPInstantInkScam

4 REPLIES 4
Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 2 of 5
Flag Post
HP Recommended

Hi @moseleynchi,

 

I'd like to help!

 

It was an automated email, please ignore it.

 

HP OfficeJet 8040 Series is eligible for instant ink service and the service should continue without interruption.

 

Hope this helps! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Daniel800
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi Jay_G24,

It wasn't "an" email, it was four or five emails and the last one had a distinct air of urgency in it's message. I think that HP should IMMEDIATELY send emailed corrections to all 8040 series owners and anyone else who received these misleading emails, thereby legitimizing the information you just shared about our printers no longer being an endangered species. I have a new printer on order, which will now need to be returned, all at my own expense and wasted efforts. HP probably lost a lot of customers because of this mistake. It would undoubtedly help your public relations if apologies and credits were offered to the affected consumers.

Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 4 of 5
Flag Post
HP Recommended

I understand, I will definitely share your feedback with the concerned team.

 

Have a good day

 

 

Was this reply helpful? Yes No
moseleynchi
Author
Level 1
4 3 0 3
Message 5 of 5
Flag Post
HP Recommended

I just received another email from HP Instant Ink stating that my printer will no longer be supported so decided to try the chat option.  In the past I was not able to get through to chat with a rep.  I am now told by the rep that the EMAILS ARE CORRECT!!  HP Instant Ink will no longer support this model after November 14th!!!  What in the world is going on?????????????

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation