When to install Instant Ink Cartridges?

[Babylon5]

I recently purchased a new HP printer that comes with 12 months free ink. I enrolled in Instant Ink. The first shipment just arrived. I got an email telling me I should install the cartridges. The cartridges that came in the printer are still virtually full. 

Can I continue to use the original cartridges or do I have to replace them with the Instant ink cartridges?

[Fabio_L32]

Hi @Babylon5 

How are you ? Please, the contact the instant ink for help you :

HP Instant Ink Service | HP® Support

Best regards

[Babylon5]

I don't see anything on those pages to address my question. Can I delay installing the Instant Ink cartridges until the shipped ones run out?

[Fabio_L32]

Hi @Babylon5 

You need to contact them specifically to clear up this doubt.

Best regards

[Dragon-Fur · Accepted solution]

Apologies for jumping in unannounced.

@Fabio_L32 is right -- all questions, concerns, and issues can be addressed by Instant Ink Support.

Yes -- 

When you enroll, any installed ink cartridges become part of your Instant Ink plan.

Use the installed cartridges until they need to be replaced.

And Yes --

The Instant Ink Website includes all sorts of good and helpful information about the service.

Worth a look.

And Yes --

Should you have any questions, please contact HP Instant Ink Support.

--------------------------------------------

-- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

⇶    HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

⇶  Scroll up / down to "Additional Support"

      Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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