Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
4 0 0 0
Message 1 of 2
Flag Post

Why is it legal for HP to engage in such predatory practices?

HP Recommended

Here's another complaint about the Instant Ink program. I bought a new printer on Black Friday for $25. Almost $105 off the "suggested retail price" which would just piss me off further if I had to pay that price and be held at ransom for ink. The printer came with two starter cartridges. It said I would get a total of 5 free months if I signed up for Instant Ink. I did because it sounded like a great offer. Well a few weeks ago I decided I didn't want to pay HP for the rest of life when I was able to get the printer for $25. Well, I canceled and the agent told me that my ink cartridges would still work. Which makes legal sense since, you know, they came with the printer I paid for. Well, when I was talking to another agent he told me that those cartridges wouldn't work at all once the subscription gets cancelled. That's swell. I can't use the cartridges that came with the printer I bought because I cancelled a subscription. Is HP going to reimburse me for those cartridges? Should I just go buy another printer and not connect it to the internet? Which I can't do regularly since I don't have home Wi-Fi. I get not being able to use the cartridges they sent me. I didn't even use them. Why is it okay to hold my printer for ransom because I want to use the cartridges I paid for?! If I can't use them, I'd expect a check. Since it would cost me over $40 to get new ink, I'll expect that check in the mail since you're going to disable something I paid for. That would be like buying a new car and since you didn't pay for OnStar, they disable your vehicle until you subscribe to that program. **edited

Tags (1)
1,330 1,319 54 97
Message 2 of 2
Flag Post
HP Recommended



Thank you for visiting the HP Support Community. While we don't take the removal of information lightly, I'm sorry to inform you that your recent post has been edited / removed per our Rules of Participation (referenced below):

Think before you post: You may not use, or allow others to use, your registration membership to post or transmit: a) "Rants", "slams", or legal threats against HP, another company or any person.

This Community is not a venue for legal discussion. All users are expected to maintain a courteous tone when posting on the community. As this is a peer to peer community, if you wish to reach HP, you may use the contact information found here: Finally, your post has been forwarded to the appropriate team and expect a private message as a reply.

Thank you

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation