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‎08-12-2022 12:51 PM - last edited on ‎08-15-2022 11:52 AM by Retired

HP Recommended

Signed up for the 10 page plan for 99p per month. When I signed in it showed I had 700 free pages. I’ve been printing all afternoon and just received an email that I’ll be billed as I’ve gone over 10pages but my account is still showing as this. Can anyone help?

E3695A49-219D-49CE-B7CE-6B614F1AC546.png

 

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1 REPLY 1

‎08-22-2022 12:42 PM

HP Recommended

Hi @Eg1393,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Instant Ink account. Not to worry I will help you to get a resolution to resolve the issue.

 

I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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