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Frustrated103
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HP Recommended

Won't allow connection to wifi as no ink cartridges installed so cannot join instant ink.

HP Envy 5530

I have been given a HP Envy 5530 printer but there are no ink cartridges currently in it. I need to join the instant ink scheme to purchase ink cartridges and the enrolment process tells me to connect the printer to the wifi. I know how to do this but the printer will not allow me to progress past a screen telling me there are no ink cartridges installed. I'm going round in circles and on the verge of purchasing a new Epson instead.

 

How can I get past the stupid message to actually connect to the wifi and order ink cartridges? Or alternatively how can I sign  up to the instant ink scheme without connecting the printer to wifi? Seems a stupid process if you can't actually order ink unless you already have it!

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Message 2 of 2
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Flag Post
HP Recommended

Won't allow connection to wifi as no ink cartridges installed so cannot join instant ink.

Hi,

You cannot enroll in HP Instant Ink without ink cartridges, the printer must be ready to connect to your wireless network or print the claim code:

https://support.hp.com/us-en/document/c03767639

 

You must have at least a single cartridge installed in the printer, a such can be obtained from any nearby store, then enroll in HP Instant Ink and the cycle will begin whenever you will install the HP Instant Ink Cartridges.

 

Shlomi

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