black ink not printing

[Dianne40]

my HP5020 has suddenly stopped printing in black and white yet I can still print in colour. The cartridge level shows just under half full. Ive tried cleaning printer heads but this didnt work. I cant order a new cartridge as my hp account says ive plenty and its on automatic top up when levels get low!! Help! thank you 🙂

[sandytechy20]

@Dianne40

Welcome to the HP support community.

I understand that you are unable to print in black, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.