can I add promo code after enrollment?

[kgoess]

Amazon sent me a 1 month free instant ink promo code, but I had already finished setting up the printer before I got it. Is there a way to apply the promo code now?

[Garp_senchau]

@kgoess, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Could you please let me know where you're seeing the Instant Ink promo? Typically, the trial Instant Ink program is mentioned on the box when purchasing the printer. The trial is already enrolled and linked to the printer, so even after setting it up, you can log into your Instant Ink account and sign up with your email to activate the offer.

Please keep me updated on how it goes. If you run into any issues, I’m here to help you further.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[kgoess]

The Instant Ink promo was in an email from Amazon that said, "Thank you for purchasing 'HP Envy 6555e Wireless.' (Order xxx) from Amazon.com.Your order entitles you to a promotional code..." with the promo code.

[Garp_senchau · Accepted solution]

Hey @kgoess,

Thank you for your response

Could you please share a screenshot of this message along with the invoice for your unit via private message? 

This will help me investigate the issue further.

Additionally, I recommend setting up an Instant Ink account if you haven’t done so already. Once created, connect your printer using the serial number and let me know if the promo has been applied.

Looking forward to hearing how it goes!

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,