cannot access my Instant ink account

[narcisa949]

have not been able to access my instant ink account.  Error says, oops something went wrong.  I have uninstalled and went back on the website to get my acct back, but that does not work.  FYI I can access my acct through HP Smart on my phone app, but not on my computer

[Rainbow23]

Hi @narcisa949,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that your HP instant ink account is not detected by HP Smart app on your computer.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

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