cartridges are not communicating with printer.

[laposta65]

cartridges are not communicating with printer error

[BeemerBiker]

Use the HP printer Embedded Web Server (EWS)
to find which cartridges is causing the problem.

Try here at the Get HP Instant Ink Support Website
-or-
Contact the team at HP Instant Ink Support during business days and hours available in your region.
-or-
General help on instant ink management

I do not have an instant ink printer. My understanding is that if you run out of ink you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.

Below are some official guides that might answer one or more of your questions

Instant Ink account management

Solve Instant Ink cartridge and printer problems

Instant Ink shipment questions

Fixing Instant Ink cartridge errors

Enrolling in HP Instant Ink

Cancel your ink account

HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Check HP printer ink or toner levels

Terms of service including phone contact information

Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

Let me know what you find out.

[mmhmjanssen]

I have the same problem. My printer worked perfectly before I replaced the black cartridge with a Instant Ink cartridge. After I replaced it, I got this error "cartridge is not communicating with the printer". The status in HP Smart is "Problem with cartridge or account". Then I replaced the cartridge with another brand new Instant Ink cartridge that I also have received from HP. I got the same error message. What is even more strange is that the page that was produced by the realignment procedure does contain black ink, so the black cartridge itself must work. But the printer doesn't accept it.

Also, when I replaced the cartridge with the (almost empty) black cartridge, it prints as before. So there is nothing wrong with my Instant Ink account.

[mmhmjanssen]

I can also add that I replaced the black cartridge due to an email that I received from HP that said: "We see that one or more ink cartridges in your HP ENVY Inspire 7220e All-in-One Printer needs replacement. According to our data you still have new HP Instant ink-cartridges from an earlier delivery. Place them now in order to keep on printing with Instant Ink". That is why I replaced the cartridge that was almost empty.