colour cartridge out of cyan but ink levels show okay so HP Instant Ink will not reorder

[Nigel37]

Trio colour ink cartridge out of cyan but estimated ink level showing as okay. This means that no new printer cartridge is being ordered via my instant ink subscription plan. I have run the cartridge cleaning steps but the print quality diagnostic still shows that there is no cyan or no light cyan.

[Anand_Andy]

Hi @Nigel37,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Have you tried any alternate inks?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nigel37 · Accepted solution]

Resolved problem myself by simply printing a further 25 colour printed pages, though of course the colour was not correct because the cartridge had run out of cyan. This used up enough ink to trigger the instant ink process and a new replacement cartridge was ordered. Not the best solution as the instant ink resupply should have been triggered by there being no cyan.