disable work ink cartdiages

[Hunterguy]

well my hp 5810 printer shows me error  that ink cartdiage failure . but when i print a test page simply by pressing power button and then cancel button it prints all colours.. this shows that hp is showing a good cartdiage to be a bad one..

[Nal_NR]

Hi @Hunterguy,

Welcome to the HP support community.

I understand that you getting a cartridge failure error. I'd like to help!

Are you using HP genuine ink cartridges?
Have you done any changes to your printer or software?
 

Meanwhile, follow the steps from the document here and see how it goes. 

Also, update the firmware for your printer. Click here

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Hunterguy,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day! 

[Hunterguy]

i think you didnot understood my problem properly . my gt5810 is printing test page with colour ink well . so why printer shows cartridge failure . if the cartridge fails it should not print anything on the testpage with colour ink . i think the software side it is unethical practise by hp.

[Nal_NR]

Hi @Hunterguy,
 

Let's try single cartridge mode and see what is causing the issue. 

SINGLE CARTRIDGE MODE

If the issue persists, use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.

NOTE: When the printer operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed.

Install two ink cartridges in the printer to exit single-cartridge mode.

Let me know

[Nal_NR]

Hi @Hunterguy,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!