error message with enrolling in instant ink when already enrolled

[foster354]

 my hp 9010 printer has an error message that it needs to enrolled in instant ink.  my profile shows that instant ink is installed.  i cannot find a way to have the printer connect or be using until this error is resolved

[Kumar0307]

@foster354, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print due to this error. Make sure the printer is connected to the internet.

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!