error when trying to install a new instant ink colour cartridge

[ducalien]

I tried to replace the colour cartridge with a new one from HP (instant ink). I get the message 'cartridge error - remove and re-install the cartridge'. I have done this several times, and I also cleaned the contacts as described in the help files. The old cartridge does not have any problems when I put that one back in. How can I get my colour cartridge to work?

thanks!

[Kumar0307 · Accepted solution]

@ducalien, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[ducalien]

Kumar managed to have a new cartridge shipped to me, which works as expected.

This was very helpful, and I am all set now. Great support!