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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-28-2022 08:45 AM - last edited on ‎06-28-2022 11:30 AM by Retired

HP Recommended

Have been sent a black cartridge 304 and it is not printing correctly I would like a replacement 

17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2022 10:57 PM

HP Recommended

If you see a bit of ink on your cartridge, try reinstalling it to fix the problem. The thing is that some cartridges may not form a good seal when you put them in the slot, so the air gets in and stops them from working properly. If this happens, simply remove the cartridge and put it back again – this should help.

 

Regards,

Rachel Gomez

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3 people found this reply helpful
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3 REPLIES 3

‎06-29-2022 10:44 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


2 people found this reply helpful
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‎07-11-2022 10:57 PM

HP Recommended

If you see a bit of ink on your cartridge, try reinstalling it to fix the problem. The thing is that some cartridges may not form a good seal when you put them in the slot, so the air gets in and stops them from working properly. If this happens, simply remove the cartridge and put it back again – this should help.

 

Regards,

Rachel Gomez

3 people found this reply helpful
Was this reply helpful? Yes No

‎07-14-2022 02:08 AM

HP Recommended

I had the same issue. removing and putting the cartridge back in helped me tho. I think its also important to buy only original ink cartridges. Like for my OfficeJet I only use these: https://www.officeworld.ch/de/tinten-toner-suche/hp-officejet-pro-9012-50301231 

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