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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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hp envy 5640 black ink not printing

HP Recommended
Pavillion HPE
Microsoft Windows 7 (64-bit)

Dear support,


I have hp envy 5640 since few Years without any issue, but since today black ink is not printing.

First I thought my black cartridge was empty, which was almost the case, so I replaced in with official 62XL new Black cartridge spare.

The alignment test doesn't show black printed, but only color printed. However, checking the inc level with the HP envy screen menu shows that the black cartridge is full.

In summary, my printer see the black cartridge full, but the printer don't use it at all.


Any ideas about what it can be, knowing that few days ago I was still printing without any issues?

Or is it already planned obsolescence reached to force me to buy  new printer?

Thanks a lot for your help



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@bulphi, Welcome to the HP Support Community!


Updating the printer firmware and cleaning the ink cartridge may resolve this issue. Let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Update the printer firmware

Click here to know different methods of updating printer firmware.


Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Swipe the display up, and then touch Printer Maintenance.

  3. Touch Clean Cartridges.

  4. If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

Clean the area around the ink nozzles

Refer to step 14 mentioned in this document.


Now, Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Touch Reports, and then touch Print Quality Report.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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Dear Kumar,


I have followed the whole procedure and now black inc is printed again.

The quality seems to be a bit lower than before, but at least I can continue to use my printer for the time beeing.


Thanks a lot for your very appreciated support.


Kind regards,



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HP Support Agent
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That's great @bulphi


Happy to hear that. If you need further assistance feel free to reach out to us.


Have a great day! 

I am an HP Employee

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