im trying to add another hp printer to my instant ink account i have no cartridges do i need them

[marioncrist]

Hi i have an envy 5541 model number SDGOB-1511 I want to add it to my instant ink account but when trying to do so it says after ive put in the code it says its the wrong one i have no cartridges at the moment do i need them to add this printer to my account as it says i can use my email as the code but when ive done that it says its incorrect its becoming very annoying can someone please help thank you marion

[asmita6658]

Hi @marioncrist

Welcome to the HP Support Community. I'd be happy to assist you with the claim code. 

We need to re-enable the Web-Services to generate the claim code.

To remove the Web-Services, please try these steps - 

1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

3. Touch Yes.

Reboot the router and the printer. 

To enable the Web-Services, try these steps -

1. From the printer control panel display, touch HP Printables.

2. Touch Enable Web Services, and then touch Yes.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may also try these steps - HP Printers - Set Up an HP Smart Website Account

Hope this helps! Keep me posted. 

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