cancel
Showing results for 
Search instead for 
Did you mean: 
kristine1984
New member
1 0 0 0
Message 1 of 2
91
Flag Post
HP Recommended

im trying to renew an old account with old catridges and want services again but it wont let me

NUSH6AA0012420FA187600
Microsoft Windows 8.1 (64-bit)
Ive had an account awhile back and cancelled it and now im wanting to reactivate my account. I have 4 old ink cartriges that i need to use. but i cant get to the page to enroll
1 REPLY 1
HP Support Agent
HP Support Agent
10,000 10,003 889 1,060
Message 2 of 2
37
Flag Post
HP Recommended

im trying to renew an old account with old catridges and want services again but it wont let me

Hi @kristine1984

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink enrollment. 

 

To better assist you - May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

 While you respond to that, to re-enroll the printer, we need a claim code and for that you'll have to remove the We-Services and re-enable it. 

 

Refer to this document for steps. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation