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‎11-02-2020 02:26 PM

HP Recommended
Product: Envy 5544 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I have a faulty colour ink cartridge that is stopping me using my printer, how do I clear it or get a new cartridge?

1 REPLY 1

‎11-05-2020 03:10 AM

HP Recommended

@pkeg71, Welcome to the HP Support Community!

 

I understand the ink cartridge is not working. Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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