ink

[buypres]

I have unused cartridges from a previous printer that I want credit for.  Someone was supposed to send me an envelope to mail them back but that never happened

[Dragon-Fur]

@buypres 

Welcome to the HP Community --

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@buypres wrote:

I have unused cartridges from a previous printer that I want credit for. 

Someone was supposed to send me an envelope to mail them back but that never happened

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Sounds odd (to me), though I think the context matters.

If you are referring to Instant Ink cartridges, there would be no "credit".

HP maintains control and ownership of all Instant Ink cartridges.

HP will gladly accept returned Instant Ink cartridges, full or not, for recycling.

-- What is -- Transfer Plan -- Recycle Cartridges -- Contact Instant Ink Support --

======================

What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

======================

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

Next,

-- Transfer Plan / Replace enrolled printer --

Open

Enrolling in HP Instant Ink

Section Replace an enrolled printer

-- Recycle Cartridges --

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Recycle Instant Ink Cartridges

HP has updated the procedure for recycling Instant Ink cartridges --

The Instant Ink documentation now reflects the change in policy.

Open

Help with Instant Ink problems 

Read Section → → Recycle ink or toner cartridges 

At this writing, the document includes the following --

Instant Ink customers can order return envelopes from the Instant Ink account page. Sign in to your HP Instant Ink account or your Instant Ink for Business account and look for the Recycling option in the cartridge status area.

 OR

 Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

• HP Sustainable Impact - Reuse and Recycle Now

Select your Region

Example -- Scroll down > Select Original HP ink and toner cartridges

• Tech Takes - How to Recycle Toner Cartridges Responsibly

--------------------------------------------

  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"