instant ink page allowance

[Sinbadthebad]

I have an

HP DeskJet 2600 all in one series and an instant ink account with a 50 page allowance.

I have had the printer for just a couple of months and during that time have only printed less than 20 pages

I have just had a major problem with the instant ink provided black ink cartridge with me having to print test pages after repeatedly cleaning the nozzles etc

It resulted with me eventually having to remove the cartridge and perform a manual clean.

All-in-all I had to use 14 pages out of my 50 page allowance and I would credit for them as the fault was not mine

Can anyone help please to get credit for these pages

Sinbad

[Sinbadthebad]

OK ... so no one knows !

Does anyone know an email address for HP where I can explain the situation to them ?

[BDK81]

Printing reports and/or cleaning should not count towards your page count. Only older models do this as they have not received a firmware update. The 2600 is fairly new so I'm not sure why it's counting reports.

If you printed usual pages (even as a test), then of course they'll count as a page used. Only print reports when in trouble. The HP Smart app has a nifty tool that will print something in all colors and black as well. Use that.

Deskjet 2600

[Sinbadthebad]

Hi

Just come across your reply......the 'email me when someone replies' is not working either !!!! 😑

Thanks for your reply but I'm afraid it doesn't help me.....I am still being charged for the pages I printed whilst testing and trying to fix the problem.

Regards

Sinbad

[Kumar0307]

Hi @Sinbadthebad

Welcome to the HP Support Community. I'd be happy to assist you.

I understand your concern. 

I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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