instant ink

[WALLE1]

I should have got my new Instant Ink package but I've not. There is a message saying "change ink cartrigde" but there is no "get or buy new ink cartrigde" button so what should I do?

[Kumar0307 · Accepted solution]

@WALLE1, Welcome to the HP Support Community! I’m here to help.

I understand you have not received your replacement Instant Ink cartridges. Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[WALLE1]

I’d checked my InstantInk page and there is no information about HP sending ink cartridges to me but i’ve checked my payments and it says that I’d payed but there is no info about getting the cartrigdes and I’ve no ink in my printer. 

[Kumar0307]

@WALLE1

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I have sent you a private message with the information required, kindly reply to it.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes.