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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JNitrox
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Message 1 of 2
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Solved!

login3.id.hp.com appears to be locked when trying to login from HP Smart App. Cannot login in.

HP Recommended
iPhone
iOS

After linking printer, I try to login, but cannot get passed entering in the email address. nothing happens when i hit the "Next" button. it appears there is a lock next to the login3.id.hp.com (at the top of the page).  i try hitting the NEXT button several time until a screen appears and indicates An error has occurred ...  BADREQUEST....  X-request-id: 881d688-7780-11eb-b39d-2b9123c634aa.c2e6de40-7aed-11eb-b39d-2b9123c634aa.

 

I am able to login my account on my iPhone via the internet but that does me no good if i want to print anything from the phone.

 

I was successful in adding the app to my Desktop computer and logging in there.

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JNitrox
Author
Level 1
2 1 1 2
Message 2 of 2
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HP Recommended

As it turns out, I had to take all my privacy settings for browsing OFF, then it works...

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JNitrox
Author
Level 1
2 1 1 2
Message 2 of 2
Flag Post
HP Recommended

As it turns out, I had to take all my privacy settings for browsing OFF, then it works...

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