missing package My paper shipment never arrived or it was stolen

[cparello]

My paper shipment never arrived or it was stolen

[Jay_G24]

Hi @cparello,

Welcome to the HP Support Community

I'd like to help!

Could you brief me on the issue?

Was the ordr placed on HP shopping or the HP phone support team

For order update, 

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[cparello]

your private instructions do not help, there is no where to report a shipment missing. You can only track it. In fact most of the stuff i see on your site and in your virtual agent chat is all for printers.

So I called and sat on the phone for 20 mins to be told my call had to be transferred, but then the representative could not figure out how to transfer the call and said I should call platinum support so I hung up.

It turns out after digging around your system you still had my old address in your system, I have updated it so please resend my paper or I am just going to cancel the trial. Thanks.

[Jay_G24]

Apologies, we will not able to able to ship the paper from our end.

But, I can direct you to the right team.

Please respond to my private message with your current location.

Let me know!