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08-13-2022 06:13 AM - last edited on 08-13-2022 11:56 AM by Ric_ob
Hi I have a HP deskjet 2622 all in one printer. I am on the instant ink scheme and I have been sent the new larger cartridges. I can not get them to fit my printer, I have tried every way I can think of, and followed the online help tutorials, everything I find just states that they will work with my printer - but they just don't. I have logged a call with HP to have old size cartridges sent out but received no info back at the moment. Does anyone have any suggestions, the cartridge itself is too long and I can't even shut the ink door? Thanks in advance 🙂
08-22-2022 08:37 AM
Welcome to the HP Support Community
I understand you are facing an issue with your HP DeskJet 2622 printer. Not to worry I will help you to get a resolution to resolve the issue.
To answer your questions, basically, there are 2 types of ink cartridges in the market: Normal and XL, and as you mentioned that you are enrolled in Instant Ink. Instant Ink customers will be shipped with XL ink cartridges.
So to assist you better:
- may I have the cartridge number shipped to you?
- Can you please share a picture of the ink cartridges?
While you respond to that, Let's watch a quick video on how to replace ink cartridges for your printer: Replace the Ink Cartridge | HP DeskJet 2600 All-in-One Printer Series
You may also refer to this document: HP DeskJet 2600 Printers - Replacing Ink Cartridges
Hope this helps! Keep me posted.
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