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- nEW LARGER INK CARTRIDGES NOT COMPATIBLE WITH MY PRINTER

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08-13-2022
06:13 AM
- last edited on
08-13-2022
11:56 AM
by
Ric_ob
Hi I have a HP deskjet 2622 all in one printer. I am on the instant ink scheme and I have been sent the new larger cartridges. I can not get them to fit my printer, I have tried every way I can think of, and followed the online help tutorials, everything I find just states that they will work with my printer - but they just don't. I have logged a call with HP to have old size cartridges sent out but received no info back at the moment. Does anyone have any suggestions, the cartridge itself is too long and I can't even shut the ink door? Thanks in advance 🙂
08-22-2022 08:37 AM
Hi @Cally11,
Welcome to the HP Support Community
I understand you are facing an issue with your HP DeskJet 2622 printer. Not to worry I will help you to get a resolution to resolve the issue.
To answer your questions, basically, there are 2 types of ink cartridges in the market: Normal and XL, and as you mentioned that you are enrolled in Instant Ink. Instant Ink customers will be shipped with XL ink cartridges.
So to assist you better:
- may I have the cartridge number shipped to you?
- Can you please share a picture of the ink cartridges?
While you respond to that, Let's watch a quick video on how to replace ink cartridges for your printer: Replace the Ink Cartridge | HP DeskJet 2600 All-in-One Printer Series
You may also refer to this document: HP DeskJet 2600 Printers - Replacing Ink Cartridges
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ANAND_ANDY
I am an HP Employee