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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-05-2026 03:05 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

I canceled my HP Instant Ink subscription and need to return the Instant Ink cartridges. The recycling-envelope option is no longer available in my account. HP Support told me to use hp.com/support, but that site does not provide a way to request an Instant Ink return envelope, and hp.com/recycle returns a 502 Bad Gateway error. I need HP to send me a prepaid recycling envelope.

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‎09-05-2026 07:36 PM

HP Recommended

Finally able to locate this link for either shipping label or location to return items:
https://www.hp.com/us-en/hp-information/recycling/ink-toner.html 

 

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‎09-07-2026 08:32 AM

HP Recommended

Hi @anonymous4ever 

 

We appreciate you sharing the solution you found.

 

We're glad you were able to locate the HP Planet Partners recycling page, which provides options to obtain a shipping label or find a recycling location for eligible HP ink and toner supplies:

HP Ink and Toner Recycling

 

This resource is typically the recommended option for returning used or unused eligible HP cartridges after an Instant Ink subscription has ended.

 

Thank you for posting the link, as it may help other customers looking for recycling and cartridge return options. If you have any additional questions about cartridge returns or HP recycling programs, please let us know.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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