not able to print and cannot print until resolved Error Code: UA_400_EB000U0422 i am partially sight

[carlmarks]

error code on printer i bought used on ebay

no paper jam visable inks appear to be ok

connected to wifi

just prints info sheet with code

Error Code: UA_400_EB000U0422

i am partially sighted please help as i am pulling my hair out with this

cheers

[Sneha_01]

Hi @carlmarks 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating this can be, especially when dealing with error codes and connectivity issues. I’ll walk you through some troubleshooting steps for your HP printer to help resolve the Error Code: UA_400_EB000U0422. Let's break this down into easy steps:

Possible Causes of Error Code UA_400_EB000U0422:

This error code can happen when:

1. The printer is having trouble with communication (e.g., over Wi-Fi or a USB connection).
2. The printer’s firmware may be outdated or corrupted.
3. There could be an issue with the printhead or cartridge.
4. There may be a network issue if it's connected via Wi-Fi.

Step-by-Step Guide to Fix the Error:

1. Power Cycle the Printer

Sometimes, simply restarting the printer can clear out temporary errors.

• Turn off the printer and unplug it from the power source for about 1-2 minutes.
• Plug it back in and turn it on again.

Check if the error clears after restarting.

2. Check for Paper Jams or Obstructions

Even though you don’t see any paper jammed, it’s still worth checking for any small pieces of paper or debris that may be blocking the printer’s mechanism.

• Open the printer carefully and inspect the paper path for any hidden obstructions.
• Remove any paper or debris carefully, especially around the rollers and printhead area.

3. Check the Ink Cartridges & Printhead

• Remove the ink cartridges from the printer and check them for any visible damage.
• Reinstall them carefully, ensuring they are seated correctly. A loose cartridge could cause an error.
• Check the printhead area to make sure there are no ink clogs or damage.

If the printhead or cartridges look fine, move on to the next step.

4. Ensure the Printer is Connected to the Correct Network (Wi-Fi)

If you're using Wi-Fi, verify that the printer is connected to the correct Wi-Fi network.

• Check the printer’s display screen for a network status (some printers show the Wi-Fi icon with signal strength).
• If necessary, re-run the Wireless Setup Wizard to reconnect the printer to Wi-Fi.
  1. On the printer’s screen, go to Settings > Wireless > Wireless Setup Wizard.
  2. Follow the prompts to select the correct Wi-Fi network and enter the password.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support