printer cartridge problem

[lele91]

hello, I reactivated the hp instant ink service after 2 months from when I deactivated it, but now it tells me that one of the cartridges is not supported! how do i go about sending another one ??

[A4Apollo]

Hey there! @lele91,

Have you tried checking with regular ink cartridges does the issue persist?

Replace low, empty or faulty ink cartridges on the printer.

Update the printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Refer this article to know more information about ink cartridge issues with the printer. Click Here

If you still have ink cartridge issues with the printer. Please share us few the details through a private message. So I can check the account details ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[lele91]

I tried to insert the old hp instant ink cartridges (the cartridges I had finished) and those work ... so it's a problem with that particular cartridge and not with the printer.the printer is updated to the latest firmware.

[A4Apollo · Accepted solution]

Hi! @lele91,

Thanks for sharing the account details.

I have checked the account details and I have processed an order to ship you the ink cartridges at express shipment for free.

You should receive the ink cartridges in a few days.

Hope this helps!

Take Care! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!